[vc_section full_width=”stretch_row” css=”.vc_custom_1618563393807{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_row][vc_column][vc_single_image image=”11915″ img_size=”full” alignment=”center”][/vc_column][/vc_row][/vc_section][vc_row][vc_column][vc_column_text bb_tab_container=””]

For the vendor

[/vc_column_text][vc_separator color=”peacoc” border_width=”3″ el_width=”50″][vc_tta_tabs style=”modern” spacing=”5″ active_section=”0″ bb_tab_container=””][vc_tta_section title=”Become a Vendor” tab_id=”1618565349984-d2eeed1d-b6db” bb_tab_container=””][vc_toggle title=”Pretoria Vendors” style=”round” color=”peacoc” bb_tab_container=””]We are currently only accepting Vendors based within 100km of Pretoria. Thus if are selling proudly South African items and you are located within 100km of Pretoria you can open your store on VendorBuy.

This is to allow us to provide quality customer service to our shoppers while keeping shipping as low as possible.[/vc_toggle][vc_toggle title=”Non-Pretoria Vendors” style=”round” color=”peacoc” bb_tab_container=””]We are currently only accepting online vendor applications from vendors based within 100km of Pretoria. Thus if  you are located outside the 100km of Pretoria service area please contact our team to discuss vendor possibilities: info@vendorbuy.co.za.

This is to allow us to provide quality customer service to our shoppers while keeping shipping as low as possible.[/vc_toggle][vc_toggle title=”Selling Products on VendorBuy” style=”round” color=”peacoc”]Once your Vendor application has been approved, you will have your own storefront and access to your own store dashboard. From the dashboard you will be able to personalize your storefront, upload & edit products and keep track of your orders and commission status.[/vc_toggle][vc_toggle title=”Why sell on VendorBuy” style=”round” color=”peacoc”]Get exposure to thousands more potential customers. Reach customers nationwide. Shoppers buy directly from you, so you can set your own prices and control what you sell.

Online Shopping is becoming more popular and the preferred method of shopping, especially after the recent pandemic outbreak.[/vc_toggle][vc_toggle title=”What are the store features” style=”round” color=”peacoc”]

  1. Own Store Front – Can be personalised with your logo, banner & short description.
  2. Links to your social media profiles.
  3. Own store dashboard – upload & manage your products, Keep track of your orders, review stats such as payout status & manage overall store settings.
[/vc_toggle][vc_toggle title=”Who has control over my store?” style=”round” color=”peacoc”]You have complete control over your store. However VendorBuy has a dedicated admin and tech team to ensure only quality products are published.

You are not tied to any contract or monthly subscription, thus you can close your store at anytime.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Products & Orders” tab_id=”1618565349984-87c7f48b-b9d2″ bb_tab_container=””][vc_toggle title=”How do I upload products” style=”round” color=”peacoc” bb_tab_container=””]You can upload your products through your dedicated store dashboard. Once your vendor application has been approved you will receive a step-by-step guide on how to upload your products.[/vc_toggle][vc_toggle title=”Product criteria” style=”round” color=”peacoc” bb_tab_container=””]In order for us to make sure we provide quality products for our shoppers, products will be reviewed by our admin team before being published.

Please pay special attention to the quality of your product images, as the product image can make or break the sale.

The following list of products are also not allowed:

  • Certain Types of Food (Easily Perishable),
  • Alcohol – Not crafted, or licensed by the direct seller.
  • Medicine.
  • Drugs.
  • Pornographic Material.
  • Weapons that requires a licenses to own or operate.

*Please contact us if you are unsure whether or not your products can be sold on our site.[/vc_toggle][vc_toggle title=”How do I know when I have an order” style=”round” color=”peacoc” bb_tab_container=””]Once a shopper has purchased one of your products you will be notified via email. You can also check the order details from your store dashboard.[/vc_toggle][vc_toggle title=”How do I process the order” style=”round” color=”peacoc” bb_tab_container=””]Check the order details from your store dashboard, once you have shipped the order make sure to send your customer the relevant tracking details either via email. Once you have shipped the order simply mark the order as shipped from your dashboard.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Shipping & Logistics” tab_id=”1618565884443-524d4f61-1b98″ bb_tab_container=””][vc_toggle title=”How does shipping work?” style=”round” color=”peacoc” bb_tab_container=””]When an order is placed via the VendorBuy website we will arrange to pick-up the order from the Vendor or at a designated Pick-up point within 1-2 days after a successful order has been made.

Once we have collected all the items from the vendor/s we will ship the package.

Each vendor is responsible for packing their own orders in a “ready to be shipped” box or parcel to be collected by our VendorBuy representative.[/vc_toggle][vc_toggle title=”Shipping Fees” style=”round” color=”peacoc” bb_tab_container=””]Shipping fees will be calculated by and paid to VendorBuy.[/vc_toggle][vc_toggle title=”Shipping for Non-Pretoria Vendors” style=”round” color=”peacoc” bb_tab_container=””]Private shipping arrangements will be made via email with vendors located outside the 100km of Pretoria service area.[/vc_toggle][vc_toggle title=”Refunds & returns” style=”round” color=”peacoc” bb_tab_container=””]Please note commission on orders made are NOT refundable. Vendor’s are responsible to settle refunds and exchanges with the customer.

VendorBuy will assist in resolving disputes however we can not be held liable for refunds requested by Customers due to bad customer service, faulty or incorrect products or lack of customers receiving their orders.

If a customer is required to return an item please make sure to provide the customer with your return address.  A service fee of R80.00 will be charged if items are returned directly to VendorBuy.[/vc_toggle][vc_toggle title=”How to prevent refund and returns” style=”round” color=”peacoc” bb_tab_container=””]

  • Make sure to clearly state the product availability “Stock”, especially if the product is made to order.
  • Make sure the product you are shipping are in good condition and well-packed.
  • Make sure product order and the product being shipped are the same.
[/vc_toggle][/vc_tta_section][vc_tta_section title=”Commission & Payouts” tab_id=”1618567068878-7b1a2ef0-b763″ bb_tab_container=””][vc_toggle title=”Commission” style=”round” color=”peacoc” bb_tab_container=””]We only ask a small commission fee of 10% for each product sold.[/vc_toggle][vc_toggle title=”Why pay commission?” style=”round” color=”peacoc” bb_tab_container=””]
  • Maintaining and ensuring the site runs smoothly and securely.
  • Covering general administrative costs.
  • Covering site marketing costs to attract potential customers.
[/vc_toggle][vc_toggle title=”How does the commission system work?” style=”round” color=”peacoc” bb_tab_container=””]Once a customer pays for his/her order the commission gets automatically deducted. You as the Vendor will receive an email notification of each new order. Each notification will indicate the order details and the commission amount. The commission amount and payout status will display on our store dashboard.[/vc_toggle][vc_toggle title=”When will you receive your payment:” style=”round” color=”peacoc” bb_tab_container=””]Vendors will receive the payment of all their orders every second and or last Friday of a month. Only cleared Customer Payments will be included at the time of Payouts, if payment clears after payout time it will be included in the next scheduled payout.[/vc_toggle][vc_toggle title=”How does the payment system work?” style=”round” color=”peacoc” bb_tab_container=””]Once an order has been successfully placed the payment goes directly into the secure VendorBuy PayFast or Bank account. Payouts will be made directly to the Bank details provided on the Vendor’s Store Profile.[/vc_toggle][vc_toggle title=”Why are pay-outs only every second week?” style=”round” color=”peacoc” bb_tab_container=””]Payout will happen every second and last Friday of a month, in order for us to keep transaction fees as low as possible. Lower transaction fees means we are able to keep our commission as low as possible.[/vc_toggle][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row][vc_row][vc_column][vc_column_text bb_tab_container=””]

For the Shopper

[/vc_column_text][vc_separator color=”peacoc” border_width=”3″ el_width=”50″][vc_tta_tabs style=”modern” spacing=”5″ active_section=”0″ bb_tab_container=””][vc_tta_section title=”The Vendors” tab_id=”1618568063825-3871eebc-ea75″ bb_tab_container=””][vc_toggle title=”Who are the Vendors?” style=”round” color=”peacoc” bb_tab_container=””]Local South African businesses / brands mainly located within 100km of Pretoria.

 [/vc_toggle][vc_toggle title=”Why shop from VendorBuy?” style=”round” color=”peacoc” bb_tab_container=””]We are a company born out of lockdown 2020 and our goal is to create a central online marketplace from which South African’s across the country can support each other from the comfort and safety of their homes.

The online marketplace encourages and promotes the growth of local businesses to contribute positively to the economy.[/vc_toggle][vc_toggle title=”Are the Vendors trusted?” style=”round” color=”peacoc” bb_tab_container=””]Vendors are specifically selected to provide online shoppers with a wide variety of products within various categories to choose from. We try our very best to only provide high quality products from trusted vendors to ensure both the vendor and shopper is satisfied with their shopping and selling experience.

If however you find this not to be the case please contact us, and we will be happy to assist. If a vendor is deemed unreliable he/she will be removed to ensure the safety and satisfaction of our shoppers.[/vc_toggle][vc_toggle title=”What are the conditions of the products?” style=”round” color=”peacoc” bb_tab_container=””]We do not currently support the “thrift” or second-hand shop module. Most of our Vendors offers New or Custom handmade items. Thus we believe all products sold are new and unused. If however you find this not to be the case please contact us, and we will be happy to assist.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Shipping & Logistics” tab_id=”1618568063830-42db1b0d-5da7″ bb_tab_container=””][vc_toggle title=”How do I place an order?” style=”round” color=”peacoc” bb_tab_container=””]Simply select an item that you like and click on the “ADD TO BASKET” button. Once you have selected all the items you desire head over to you basket and enter your billing and shipping details.

If you would like to arrange any custom work relating to your order simply add it in the order notes.

Once all the field have been filled in simply select your desired payment method and click “PLACE ORDER”[/vc_toggle][vc_toggle title=”Can I order from multiple vendors?” style=”round” color=”peacoc” bb_tab_container=””]YES you can!

Please take note of our shipping fees, we try our very best to ensure our shipping fees are as low as possible.  We have a few selected vendors that will be charging their own separate shipping fee.[/vc_toggle][vc_toggle title=”Who is in-control of the shipping?” style=”round” color=”peacoc” bb_tab_container=””]Each Store/Vendor is in control of their own orders in a “ready to be shipped” box or parcel. A VendorBuy representative will collect the orders within 1-2 days after the order has been made. We as VendorBuy will then ship the items via a reliable courier service.[/vc_toggle][vc_toggle title=”Can I track my order?” style=”round” color=”peacoc” bb_tab_container=””]Once your order has been shipped we will provide you with the relevant tracking information via email.[/vc_toggle][/vc_tta_section][vc_tta_section title=”Refund or Exchange” tab_id=”1618568063832-1394df4f-8639″ bb_tab_container=””][vc_toggle title=”When can I request a refund or exchange?” style=”round” color=”peacoc” bb_tab_container=””]It’s important to note that VendorBuy is simply an online market platform that connects you with local vendors. However if you never received your order please contact us so we can make arrangements with the Vendor.

If you would like to return or exchange your item because it is faulty or incorrect you will need to arrange the return or exchange directly with the vendor. Please make sure to read each store’s own return and shipping policy.[/vc_toggle][vc_toggle title=”Who is in control of the Exchanges?” style=”round” color=”peacoc” bb_tab_container=””]Vendors are directly responsible for refunds or exchanges. However VendorBuy will assist in resolving any disputes between customers and Vendors, we as VendorBuy can not be held liable for any refunds or exchanges requested by customers.[/vc_toggle][vc_toggle title=”I never received my order, what now?” style=”round” color=”peacoc” bb_tab_container=””]We hope this never happens! However if it does please contact us immediately and we will follow-up on our order whereabouts. Please make sure to take note of each vendor/store’s shipping times especially if the product you ordered are being custom made.[/vc_toggle][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row]